15 July 2019
Thanks to Big Data, AI and Analytics Contact Centres Are Changing
Contact centres, by their nature, are all about people – people calling in with a query or order, and people in the centre dealing with the calls. The contact centre many not, therefore, be the obvious candidate when it comes to automation, but that’s starting to change. Image Credit New technologies like machine learning and access to new analytic techniques to gain insights from big […]